Job Description:
• Administer and support Salesforce Sales Cloud, Service Cloud, and CPQ, including user management, permissions, roles, and security settings.
• Configure and maintain objects, fields, formulas, validation rules, routing rules, page layouts, product & price rules, approval flows, etc.
• Create and maintain reports and dashboards to enable data-driven decision-making.
• Partner with stakeholders to gather requirements, document processes, and implement approved changes.
• Support user onboarding and provide ongoing user training and documentation in addition to troubleshooting and resolving issues experienced by our end users.
• Perform regular system audits and prepare for Salesforce releases, as well as stay up-to-date with new Salesforce features and best practices.
• Assist with testing, deployment, and release management.
• Serve as a mentor, escalation point, and subject matter expert for the Salesforce admin team.
• Monitor team performance metrics and champion efficiencies.
• Consolidate and communicate trends or issues from the admin team to BA/Dev groups.
• Help steer Salesforce roadmap, process improvements, and cross-functional projects.
Requirements:
• 3+ years of experience as a Salesforce Administrator.
• Salesforce Administrator (ADM 201) Certification preferred.
• Familiarity with Salesforce objects, automation, security, and reporting.
• Strong customer service skills.
• Experience with debug logs.
• Experience working cross-functionally and managing multiple priorities.
• Experience extracting, inserting, and updating Salesforce data via an API tool (Data Loader, Workbench, etc.).
• Experience with marketing or sales tools integrated with Salesforce is a plus.
Benefits:
• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
• Registered Retirement Savings Plan (RRSP) to help you plan for your future
• Gym reimbursement programs to encourage your physical well-being
• Access to telemedicine services for convenient healthcare support
• GoTo performance bonus program to celebrate your impact and contributions
• Monthly remote work stipend to support your home office expenses
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