BD is one of the largest global medical technology companies in the world, and they are seeking a Purewick RX Specialist to manage the end-to-end intake and reorder processes for Purewick reimbursement customers. The role involves delivering personalized service and support while ensuring compliance and satisfaction throughout the customer journey.
Responsibilities
- Effectively communicate the PureWick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism
- Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance
- Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow-up and comprehensive customer service
- Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines
- Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects
Skills
- High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
- Experience with Salesforce and Brightree
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills
- Ability to solve practical problems and deal with a variety of variables
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Knowledge of Word Processing software, Excel, Access and/or other database software
Benefits
- A valuable, competitive package of compensation and benefits programs
- Rewards and recognition opportunities that promote a performance-based culture
Company Overview
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions. It was founded in 1897, and is headquartered in Franklin Lakes, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.bd.com.
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