Social Media Content Moderator - Digital Content Reviewer

Job Description About the Role... Teleperformance USA is seeking a motivated and detail-oriented Content Moderator to join our team in El Paso, Texas. As a Content Moderator, you will be responsible for reviewing user-generated content on our clients' platforms to ensure it meets community guidelines. We're looking for a fearless individual who is inspired to deliver only the best in all that they do. If you're passionate about social media, have a strong emotional intelligence, and are comfortable reviewing internet content, we want to hear from you. Key Responsibilities ? Review user-generated content to determine compliance with community guidelines ? Participate in frequent refresher training to ensure accurate and quality content moderation ? Comply with performance indicators and parameters defined by the client ? Investigate and resolve complex content issues within agreed-upon turnaround times ? Comply with corporate confidentiality policies and handle customer information securely Requirements ? Ability to work on-site in El Paso, Texas (not a remote position) ? Experience navigating internet websites, including social media and commercial websites ? Strong emotional intelligence and resilience ? Comfortability reviewing internet content that may be deemed inappropriate ? Attention to detail and logical problem-solving skills ? Ability to work various shifts and meet changing business needs ? Experienced with Windows operating systems and strong computer skills ? Ability to type 25 wpm and have a high school diploma or equivalent ? Predictable and reliable attendance ? 6 months of customer service experience preferred Why Join Teleperformance USA? We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. As an equal opportunity employer, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Join our team and become a key contributor to delivering exceptional customer experiences. Apply now to take the first step in your career journey with Teleperformance USA