**Rewritten Job Title:**

Experienced Entry-Level Chat Support Representative – Remote Customer Service Position at blithequark in San Antonio, TX **Rewritten Job Description:**

Join blithequark's Dynamic Team as an Entry-Level Chat Support Representative

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to explore this exciting opportunity to join blithequark's dynamic team as an Entry-Level Chat Support Representative. In this role, you will play a vital part in providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our clients' lives. We believe in fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive. As a valued member of our team, you will have the opportunity to work with cutting-edge technology, develop new skills, and contribute to the success of our organization.

Job Brief:

As an Entry-Level Chat Support Representative, you will be responsible for providing exceptional customer service through live chat conversations with our clients. Your primary objective will be to connect our site visitors with our practice-based professionals who will then work on booking them for an in-person consultation. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Utilize our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Manage multiple chat-based conversations in real-time while providing timely responses
• Follow our lead journey process as applicable
• Focusing on quantity: responding effectively to 100% of live chats
• Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information
• Collaborate with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assist with PL efforts for other practice locations as needed
• Provide accurate information, including starting prices or other approved information
• Qualify leads
• Assist in any sales-related administrative tasks as needed or as assigned
• Other ad-hoc projects and tasks as assigned

Essential and Preferred Qualifications:

We are seeking a highly motivated and customer-focused individual with the following qualifications:

Essential Qualifications:

• Must be available for training from 9am-5pm local time
• Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60+ words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Preferred Qualifications:

• Must Live and Reside in the US
• Must Have Laptop/Tablet

Benefits:

We offer a competitive salary along with a range of benefits to support your physical, emotional, and financial well-being. These include:

• Medical, Dental, and Vision
• Disability
• Life Insurance
• 401(k) Plan
• Paid Vacation and Holidays

Career Growth Opportunities and Learning Benefits:

At blithequark, we believe in investing in our employees' growth and development. As an Entry-Level Chat Support Representative, you will have access to a range of training programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you achieve your full potential and reach new heights in your career.

Work Environment and Company Culture:

We pride ourselves on creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is comprised of talented individuals from diverse backgrounds, and we strive to provide a workplace that is welcoming, supportive, and empowering. As a valued member of our team, you will have the opportunity to work with cutting-edge technology, develop new skills, and contribute to the success of our organization.

How to Apply:

If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Apply Now

Join blithequark's dynamic team today and start your journey towards a rewarding and challenging career in customer service!

Apply Now