Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders?
We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused.
If you’re detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we’d love to hear from you.
Responsibilities:
- Create and maintain work schedules across retail stores, ensuring all shifts are covered.
- Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
- Act as a point of contact for escalations when office leads or store managers are unavailable.
- Ensure timely documentation of incidents and escalations in internal systems.
- Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).
- Assist in the rollout of new initiatives, product launches, or system updates across store locations.
- Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
- Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
- Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
- Collaborate with cross-functional teams on process improvements and documentation updates.
Requirements
- 2+ years of experience in coordination, retail operations, or customer service roles.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills and the ability to work across distributed teams.
- Problem-solving mindset with the ability to handle unexpected incidents.
- Fluency in English (C1–C2).
- Availability to work full-time: 10:00 - 19:00 EST (New York time).
Benefits
- Competitive monthly compensation depending on experience.
- A dynamic and growing startup environment with opportunities for career development.
- Paid time off: 15 vacation days + 7 sick days annually.
- Direct impact on the quality and stability of operations across a fast-scaling company.
Originally posted on Himalayas
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