Retail Development Associate - Shopping Categories

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

The Retail Associate (ReA) main focus is to assist our retail partners in maximizing their opportunity for success, while taking an active role in onboarding new partners, implementing the Wolt app & Service, and offering general day-to-day support to our partners. In this specific role, you will be working with SMB retail partners and venues of enterprise partners across shopping categories like fashion, Home, Kids & toys, etc. You’ll be part of the Shopping team - the growth engine of Wolt Israel, driving our expansion beyond food and restaurants.

The Retail Development Associate role is 100% position.

Day-to-day in this role, you’ll:

• Assist with onboarding new SMB retail partners to the Wolt platform.
• Support in building and updating digital “menus” (product catalogs).
• Provide partners with training on how to use the platform effectively.
• Help troubleshoot partner challenges and coordinate with the relevant internal teams.
• Monitor key performance indicators and support partners in improving their results.
• Collaborate with operations, marketing, and sales to ensure partner success.

Our humble expectations

• 1–4 years of experience in account management, customer support, retail operations, or related roles.
• Bachelor's degree in Business Administration, Economics, Industrial Engineering,or other related field- Must
• Interest in retail and digital platforms.
• Strong organizational and communication skills.
• Service-oriented mindset with a proactive approach.
• Comfortable with multitasking and learning new systems.
• Fluent in Hebrew and English.

What we offer

• A unique opportunity to grow your career in one of the fastest-growing tech companies in Europe.
• Hands-on learning and professional development with supportive teammates.
• Exposure to SMB partner management and retail operations.
• The chance to make a tangible impact on how small and medium businesses succeed on Wolt.
• Great benefits and clear growth opportunities.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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