Note: The job is a remote job and is open to candidates in USA. FLS Connect is a company focused on performance-driven fundraising, and they are seeking a Telephone Sales Representative (TSR) to make outbound calls to potential donors. The TSR will engage in conversations and solicit pledges for client projects while working from home in a distraction-free environment.
Responsibilities
- Make outbound fundraising calls to solicit pledges for client projects
- Follow provided and client-approved messaging on every call
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
- Use responsive listening to provide appropriate situational responses
- Meet and maintain project goals and efficiency metrics
- Demonstrate exceptional customer service and react quickly to the person being called
- Accept coaching and counseling with a positive attitude
- Maintain a professional appearance and behavior
- Stay focused on the current project and prepare for each call
- Perform other duties as assigned
Skills
- Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season
- Must work in the continental United States
- Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi)
- Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts
- Must pass a background check
- Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately
- Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors
- Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking
- Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls
- Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems
- Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately
- The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor
- Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management
- Emotional resilience is important to maintain a positive attitude and handle potential setbacks
- A high school diploma and/or some college education is a plus
- Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience
Benefits
- Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
- The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
- A retention bonus of $500 is available after 7 weeks, based on performance.
- Referral bonus program.
- Benefits for full-time employees include paid time off, Retirement with matching, Health – with Health Savings Account, Dental, Vision, Life, and Disability insurance.
Company Overview
FLS Connect is a telecommunications company that offers data management services. It was founded in 1999, and is headquartered in St Louis, Missouri, USA, with a workforce of 51-200 employees. Its website is http://flsconnect.com.
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