Join Our Team and Make a Difference in the Lives of Others
We are seeking a highly skilled and compassionate Remote Staffing Scheduling Coordinator to join our team at Caring for Family of Companies. As a key member of our operations team, you will play a vital role in ensuring that our clients receive the highest level of care and support. This is a remote, full-time position, and we are looking for a candidate who resides in Indiana.
About the Role:
In this role, you will be responsible for performing remote on-call scheduling work, ensuring that our organization reaches optimal service for our clients' needs. Your duties will include filling open shifts, responding to emergencies outside of regular office hours, adjusting anticipated schedules, and more. You will work closely with our Operations Manager and collaborate with our team of caregivers and clients to provide exceptional support and care.
Responsibilities:
- Cheerfully welcome and greet clients and caregivers by phone and in-person, building strong relationships and a loyal team
- Foster strong relationships with both clients and caregivers, optimizing schedules to match each client with a compatible caregiver based on their individual needs and preferences
- Creatively staff call-outs and optimize and fill all open shifts daily to ensure zero open hours every week
- Assist caregivers with inquiries on schedule changes, missed clock in/outs, care management platform assistance, and other schedule questions
- Manage and oversee time-off requests, sick time, and shift adjustments, ensuring seamless continuity of care
- Prepare caregivers for shifts with new clients, communicating client service plan needs and personal preferences
- Work weekends and holidays, receiving an additional stipend for your dedication and commitment
Requirements:
- High value for innovation, streamlined processes, and efficiency
- Pro-active and solution-oriented mindset, with excellent written and oral communication skills in English
- Accuracy and attention to detail, maintaining accurate records and documentation
- Intuitive, strategic, and organized project management skills, with excellent professional collaboration and team mindset
- Results-driven, task-oriented approach, with excellent time management skills and ability to handle multiple tasks in a fast-paced environment
- Strong interpersonal, discretion, and judgment skills, with proficiency in technology and electronic devices
- Sense of warmth, welcome, and professionalism, with a strong commitment to compliance and knowledge of best practices for handling PHI in compliance with HIPAA regulations
What We Offer:
- Competitive salary and quarterly performance-based bonuses
- Paid time off and paid holidays, plus a bonus personal celebration day
- Comprehensive benefits package, including health, dental, and vision insurance, company-paid life insurance, and 401K retirement program with employer match
- No-cost employee assistance program, including mental health counseling sessions, financial coaching, and childcare resources
- Professional development opportunities, including ongoing education, wraparound support, and leadership coaching
- A family-first, family-focused culture, with a supportive team to work alongside
How to Apply:
If you are a compassionate and skilled professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
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