Note: The job is a remote job and is open to candidates in USA. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels and ensure a seamless customer experience by resolving issues and negotiating with external suppliers.
Responsibilities
- Acts as a liaison between the hotel and the customer
- Understands Chase Travel program requirements
- Demonstrates proficiency with the HSG Email Tool (KANA)
- Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits
- Attends staff and training meetings to stay updated on travel industry trends and office procedures
- Consistently meets established Key Performance Objectives
- Maintains accurate logs to ensure precise productivity measurement
- Achieves team metrics and KPIs
- Remains compliant with all Chase Travel eLearning requirements
Skills
- Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements
- Must have knowledge of SABRE CRS
- Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills
- Possesses comprehensive knowledge of Chase Travel programs, products, and procedures
- Requires a minimum of one year of Chase Travel CORE experience
- Demonstrates advanced proficiency in using multiple screens in an online environment
- Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools
- Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities
- Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends
- Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- A retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
Company Overview
- Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.