Note: The job is a remote job and is open to candidates in USA. Kelsey-Seybold Clinic, part of the Optum family, is a leading health care organization offering coordinated care across 40+ locations in Houston. They are seeking a Service Desk Support Analyst III to apply technical skills in solving complex issues, implement problem resolutions, and work with minimal supervision.
Responsibilities
• Ability to apply in-depth level of technical skills to solve common and complex technical issues
• Performs detailed analysis, recommends, and participates in the implementation of problem resolutions
• Requires limited day-to-day supervision and guidance on handling unique situations
• Follows established guidelines and interprets policies
Skills
• Bachelor's degree or equivalent IT experience
• Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire
• 4+ years of Information Technology support experience with advanced troubleshooting skills
• Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops
• Ability to act as a mentor to others learning essential and advanced skills
• Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems
• Proven knowledge of Active Directory user, group, computer, and resource management
• Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing
• Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting
• Intermediate experience supporting specialty applications
• Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills
• Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel
• Valid Texas driver's license
• Advanced degree in a technical field
• 2+ years of PC on-site service or PC system experience
• 1+ years of Windows Server support or Windows Security experience
• Experience utilizing IT Service Management systems and remote control tools
• Experience providing technical support by phone in an automatic call distribution system
• Proven knowledge of iOS, MacOS, and Chrome OS operating systems
• Experience providing extensive hardware support
• Demonstrated attention to detail and flexibility in a high service-oriented environment
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
Company Overview
• The Kelsey-Seybold Clinic is a large multi-specialty clinic system located in Greater Houston It was founded in 1949, and is headquartered in Kingwood, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.kelsey-seybold.com/.
Company H1B Sponsorship
• Kelsey-Seybold Clinic has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 4 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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