Note: The job is a remote job and is open to candidates in USA. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. The Renewals Manager will own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts, balancing negotiation with structured process management to ensure smooth renewals and drive customer retention.
Responsibilities
- End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience
- Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value
- C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts
- Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion
- Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes
Skills
- 1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience
- Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably
- Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked
- Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines
- Data-aware mindset; you're comfortable navigating reports and dashboards to decide what to work on next
- High attention to detail when working with contracts, pricing, and customer data
Benefits
- Employee Share Options Program
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses
- Extended year-end breaks
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Company Overview
Culture Amp is an employee analytics platform that specializes in staff surveying and analytics. It was founded in 2009, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 501-1000 employees. Its website is http://cultureamp.com.
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