Note: The job is a remote job and is open to candidates in USA. AAA The Auto Club Group is committed to driving your career forward. They are seeking a Remote Travel Planner responsible for selling travel services to AAA Members and non-Members while providing high-quality customer service and supporting the ACG preferred partner program.
Responsibilities
- Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service
- Reviews and responds to all customer inquiries regarding travel
- Support the AAA Auto Club Group’s Travel preferred partner program
- Meet or exceed expected sales levels
- Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, IP Agent, home access process and Microsoft Office products
- Also maintain awareness of aaa.com products and services
- Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely
- Participate in industry programs, product knowledge seminars, training programs and Fam trips
Skills
- High School Diploma or the equivalent
- Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
- Previous successful sales experience
- Knowledge and/or experience using GDS system or similar reservation system
- Excellent communication customer service skills
- Good organizational and follow-up skills
- Ability to aggressively pursue sales and develop client following
- Ability to meet and exceed established minimum adjusted sales goal
- Strong relationship building skills
- Must be organized with ability to manage time effectively
- Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required
- Prior travel industry experience is preferred
- MS Office applications knowledge is preferred
Benefits
- Fully paid training
- Medical, dental, and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership
- Discounts, perks, rewards, and much more!
Company Overview
- AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.