Note: The job is a remote job and is open to candidates in USA. Copart is a technology leader and the premier online vehicle auction platform globally. They are seeking a Remote Customer Service Representative to provide exceptional service to customers and assist in the release of vehicles from various locations.
Responsibilities
- The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart
- The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences
- Understanding client needs and offering solutions and support
- Position may expand to include Chat and Email Customer Support
- Answer and place calls in a professional manner
- Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs
- Other duties as assigned
Skills
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
Company Overview
Copart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.copart.com.Company H1B Sponsorship
Copart has a track record of offering H1B sponsorships, with 83 in 2025, 84 in 2024, 51 in 2023, 79 in 2022, 64 in 2021, 88 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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