Note: The job is a remote job and is open to candidates in USA. EchoStar Corporation is reimagining the future of connectivity with a diverse range of services including satellite television and smart home installations. They are seeking a highly motivated Quality Assurance Analyst to support field technicians and uphold quality standards across their services.
Responsibilities
- Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360
- Manage and process work orders, ensuring strict adherence to established protocols and workflows
- Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with EchoStar's rigorous standards
- Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements
- Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently escalate complex issues as required
- Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls
- Oversee routine data backups and accurately update critical performance metric reports
- Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans
- Conduct targeted audits: Tower audits, evaluations of graduated Flock technicians, and pedestal inspections
- Potential involvement in M&D IT Tickets, contributing to critical system support
Skills
- Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities
- Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely
- A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement
- A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently
- A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment
- Availability to work Pacific Standard Time (PST) business hours
- Availability to work on Saturdays and/or Sundays
Benefits
- Flexible spending accounts
- HSA
- A 401(k) Plan with company match
- ESPP
- Career opportunities
- A flexible time away plan
Company Overview
EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands. It was founded in 1980, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http://echostar.com.
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