Note: The job is a remote job and is open to candidates in USA. Filevine is forging the future of legal work with cloud-based workflow tools. The Production Operations Manager leads the strategy and execution of transcript deliverable production, managing a team and ensuring quality and efficiency in certified transcript creation.
Responsibilities
• Oversee all pre-production and post-production workflows that support certified transcripts
• Ensure accurate processing of rough drafts, exhibits, errata, and other pre-production tasks
• Manage post-production tasks including formatting, exhibit packaging, certificate creation, and delivery
• Monitor deliverable quality, resolve issues, and partner with Product & Transcription Ops on improvements
• Manage, coach, and develop Production Operations team members
• Set goals, provide feedback, and maintain a culture of accountability
• Oversee staffing, scheduling, and resource allocation
• Forecast workload and plan capacity for scaling production
• Improve processes to enhance accuracy, efficiency, and throughput
• Support automation and system improvements in partnership with internal teams
• Collaborate cross-functionally on product updates and workflow enhancements
Skills
• 5+ years of experience in operations, production management, or related roles—ideally within a fast-paced or high-throughput environment
• Prior people-management experience with a track record of coaching, developing, and scaling operational teams
• Strong operational acumen with demonstrated success in process improvement, workflow optimization, or quality management
• Comfortable navigating deadlines, multitasking, and high-volume environments
• Familiarity with tools such as Adobe Suite, Excel, Notion, Slack, and similar systems
• Adaptability suited to a dynamic, evolving product and operational ecosystem
Benefits
• Medical, Dental, & Vision Insurance (for full-time employees)
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
Company Overview
• Filevine provides a legal operating platform integrating AI for case, document, and lead management. It was founded in 2014, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 501-1000 employees. Its website is http://filevine.com.
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