Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. MONDAY, WEDNESDAY, FRIDAY 7am - 4pm CST Essential Job Functions: ? Adhere to all company policies and procedures including all safety guidelines. ? Utilize electronic time management system to input time and attendance. ? Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives. ? Input customer requests into database. Research and review billing, product or shipping questions. Follow-up with constituent, as necessary. ? Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures. ? Extract mail and perform scanning processes, as necessary. ? Accept and direct inbound calls to the appropriate department or service. ? Available a minimum of 29 hours per quarter. Non-Essential Job Functions: ? Maintain confidentiality of all work. ? Make outbound calls as required. Education: Minimum high school diploma or GED equivalent Experience: ? Minimum one year customer service experience at Unity World Headquarters, preferably in Unity?s call-center environment. ? Demonstrated effective interpersonal and verbal communication skills including phone skills. ? Excellent organizational skills and ability to multi-task efficiently. Computer Skills: ? Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook. ? Proficient with internet research and mobile device applications. ? Minimum intermediate end-user of database systems to maintain client account information. ? Excellent keyboarding skills. Certificates & Licenses: Other Requirements: ? Complete human resources skills testing: MS Word and MS Excel ? If bilingual skill is indicated, human resources skills testing: Spanish-English Translation ? Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages. Competency Statement(s): ? Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service. ? Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. ? Values: Able to promote a safe and inclusive environment of integrity and honesty. Physical/Mental Requirements: N/A Not Applicable Activity - Not applicable to this occupation O Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day) F Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day) C Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day) C Inside Work N/A Outside Work N/A Excessive Noise . C Sitting/Workstation C Use of Hands/Fingers N/A Climb - Stairs/Ladders O Lifting 10 Max lbs. N/A Traveling N/A Exposure to Hazards C Read/See N/A Exposure to Temperatures C Talk/Communicate O Standing/Walking O Reaching: Forward N/A Taste/Smell N/A Stoop/Kneel/Crouch/Crawl N/A Operate Equipment/Company Vehicles C Operate Computers (List Equipment Type): Work Environment: Office Environment Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.