Join blithequark as a Remote Part Time Pharmacy Technician and Customer Service Representative
Are you a licensed Pharmacy Technician with a passion for delivering exceptional customer service? Do you have experience working in a pharmacy setting and a strong background in handling customer inquiries? blithequark is seeking a highly skilled and experienced Remote Part Time Pharmacy Technician and Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, handling customer complaints, and performing various administrative tasks.
About blithequark and the Industry
blithequark is a leading provider of specialty pharmacy services, dedicated to delivering high-quality care to patients with complex medical conditions. Our team is comprised of experienced professionals who are passionate about making a difference in the lives of our clients. The specialty pharmacy industry is rapidly evolving, with a growing demand for innovative solutions and personalized care. At blithequark, we are committed to staying at the forefront of this industry, leveraging the latest technologies and best practices to deliver exceptional patient outcomes.
Key Responsibilities
- Perform duties assigned by the Data Entry Manager, ensuring timely and accurate completion of tasks.
- Answer phones and respond to orders, re-orders, and general customer inquiries in a professional and courteous manner.
- Handle and resolve client complaints and inquiries in a timely and effective manner, ensuring high levels of customer satisfaction.
- Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring that critical documents are processed promptly.
- Clarify orders as needed, working closely with clients and internal stakeholders to resolve any issues or concerns.
- Maintain accurate records and update systems as necessary, ensuring that client information is up-to-date and easily accessible.
Essential Qualifications
- Active NJ Board of Pharmacy, Pharmacy Technician License, demonstrating your expertise and commitment to the profession.
- Previous experience in a pharmacy setting, preferably in a long-term care (LTC) pharmacy environment, where you have developed a strong understanding of pharmacy operations and patient care.
- Knowledge of brand name and generic medications, including their uses, side effects, and interactions.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Moderate to advanced computer skills, including proficiency in Microsoft Office and other software applications.
- Excellent telephone etiquette and communication skills, with the ability to interact with clients, colleagues, and other stakeholders in a professional and courteous manner.
- High school diploma or equivalent, demonstrating your foundational knowledge and skills.
Preferred Qualifications
- LTC pharmacy experience, where you have developed a strong understanding of the unique needs and challenges of long-term care patients.
- Frameworks / ECM knowledge, which can be beneficial in managing complex documents and workflows.
Skills and Competencies
To succeed in this role, you will need to possess a range of skills and competencies, including:
- Strong customer service skills, with the ability to handle complex customer inquiries and complaints.
- Excellent communication and interpersonal skills, with the ability to interact with clients, colleagues, and other stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex information and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in using technology, including software applications and other digital tools.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the ongoing development and growth of our team members. As a Remote Part Time Pharmacy Technician and Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Ongoing training and support, to ensure that you have the skills and knowledge needed to succeed in your role.
- Opportunities for career advancement, as we continue to grow and evolve as a company.
- A collaborative and supportive work environment, where you can share knowledge and expertise with colleagues.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive community, with opportunities to connect with colleagues and leaders through regular virtual meetings and other online forums. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all team members.
Compensation, Perks, and Benefits
We offer a competitive salary and benefit package, including:
- A competitive hourly rate, reflecting your experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for professional development and growth, to support your ongoing career advancement.
- A flexible and remote work environment, allowing you to balance your work and personal responsibilities.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds. We welcome applications from candidates of all ages, genders, ethnicities, and abilities, and are committed to creating a workplace that is free from discrimination and harassment.
Conclusion
If you are a licensed Pharmacy Technician with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Part Time Pharmacy Technician and Customer Service Representative, you will play a critical role in supporting our clients and driving business success. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and inclusive company culture, we believe that this role offers a unique and rewarding career opportunity. Apply now to join our team and start making a difference in the lives of our clients!
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