Join Our Team and Make a Difference in Healthcare
We're seeking a highly motivated and results-driven Outbound Call Center Representative to join our team at Signify Health. As a key member of our Member Engagement team, you will play a vital role in improving the lives of our health plan members by offering, explaining, and scheduling free in-home or virtual healthcare evaluations. If you're passionate about delivering exceptional customer service and driving results, we want to hear from you!
Job Overview:
- Competitive hourly rate of $15.00 with unlimited monthly commission potential
- 3 weeks of paid training (Monday-Friday, 8AM-4:30PM) to set you up for success
- Flexible remote work arrangement with a fixed daily schedule
- Comprehensive benefits package, including medical, dental, and vision plans, 401K, and tuition reimbursement
- Opportunity to work with a leading healthcare company and make a lasting impact on people's lives
Responsibilities:
- Make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual health evaluations
- Follow approved scripts and ensure members understand and are comfortable with the terms
- Present a positive, professional, and high-energy approach to clients, health plan members, and team members
- Meet daily goals set by the department, including productivity, quality, and customer service targets
- Adjust, reschedule, and cancel appointments with members and contracted providers as requested
- Monitor performance results and report member complaints and escalations to Member Engagement Managers
Requirements:
- High School Diploma or equivalent preferred
- 1+ year of call center experience or 2+ years of general work experience required
- Previous outbound call center or high-volume experience working in a metrics-driven environment is preferred
- Persuasive communication skills and ability to rebuttal while treating members with professional courtesy
- Strong computer skills and ability to use multiple systems simultaneously
- Reliable internet service with 10MB upload/download ability and a quiet workspace
What We Offer:
- Competitive compensation and benefits package
- Opportunity to work with a leading healthcare company and make a difference in people's lives
- Professional development and growth opportunities
- Flexible remote work arrangement and work-life balance
Take the Next Step
If you're ready to join a dynamic team and take your career to the next level, apply now to become a Remote Outbound Call Center Representative at Signify Health. Let's discuss how you can become a vital part of our success story!
Apply Now
Apply Now