Bilingual* French Speaking Customer Service Representative-Remote

Job Description: Key Responsibilities... ? Bi-lingual ? French. French and English needed. If the candidate also speaks Spanish in addition to French and English that would be a great asset. ? Complex Issue Resolution: Handle escalated customer inquiries and complaints, utilizing advanced troubleshooting skills to resolve issues effectively. ? Customer Support: Provide expert assistance and support for a wide range of products and services, ensuring customers receive accurate information and solutions. ? Training and Mentorship: Assist in training and mentoring new team members, sharing best practices and knowledge to enhance team performance. ? Process Improvement: Identify opportunities for process improvements and contribute to the development of standard operating procedures to enhance customer experience. ? Data Management: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system. ? Cross-Department Collaboration: Collaborate with other departments, such as technical support and sales, to ensure comprehensive customer service and issue resolution. ? Performance Metrics: Monitor and report on key performance indicators (KPIs) for customer service effectiveness, providing insights for continuous improvement. ? Customer Feedback: Gather and analyze customer feedback to inform product and service enhancements, and advocate for customer needs within the organization. Qualifications: ? Experience: Minimum of 3 years of experience in contact center, with a focus on handling complex inquiries and escalations. ? Education: High school diploma required; associate or bachelor?s degree preferred. ? Skills: ? Excellent verbal and written communication skills. ? Strong problem-solving and critical-thinking abilities. ? Proficient in using CRM software and other relevant tools. ? Ability to work independently and as part of a team. Attributes: ? Empathetic: Demonstrates understanding and compassion toward customer concerns. ? Adaptable: Open to change and able to adjust to new processes and technologies. ? Detail-Oriented: Ensures accuracy in all customer interactions and documentation. ? Goal-Oriented: Focused on achieving individual and team performance targets. Work Environment: ? This position may require working in an office setting or remotely, depending on company policies. Flexibility in hours may be necessary to accommodate customer needs. Compensation: ? Competitive salary and benefits package commensurate with experience. Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: ? 401(k) ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance Shift: ? 8 hour shift ? Day shift Experience: ? Contact Center: 3 years (Required) ? Customer service: 3 years (Required) Language: ? Spanish, English, and French (Preferred) ? French and English (Required) Work Location: Remote