Note: The job is a remote job and is open to candidates in USA. Macy's is a storied company that has been part of American culture for over 160 years. They are seeking a Merchandising Operations & Support Analyst to support the drop ship program by collaborating with various teams and managing vendor onboarding processes to ensure effective execution of fulfillment programs.
Responsibilities
- Serve as the liaison for all drop ship onboarding for both Macy’s and Bloomingdale's
- Collaborate cross-functionally to identify and implement operational and systemic process improvements
- Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch
- Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels
- Manage relationships with shipping carriers and external providers involved in vendor onboarding activities
- Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate
- Regularly create and provide status reports to key stakeholders
- Assist in the training sessions for merchants on the onboarding process and best practices
- Maintain and update vendor direct merchant and vendor-facing documentation and best practices
- Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed
- Ensure accurate maintenance of all data for drop ship suppliers in our systems
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills
- Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts
- Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables
- Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders
- Proficiency in maintaining and managing accurate data for drop ship suppliers within systems
- Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations
- Knowledge of MS Office programs, including Word, Excel, and PowerPoint
- Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement
- Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately
- Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
- 1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
- Occasionally required to move about the workplace and reach with hands and arms
- Requires close vision
- Able to work a flexible schedule based on department and company needs
Benefits
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Company Overview
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.
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