Note: The job is a remote job and is open to candidates in USA. Myriad Genetics is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and well-being for all. They are seeking a Mental Health Customer Service Representative to coordinate testing services for patients, handle inquiries, and collaborate with various departments to ensure quality service.
Responsibilities
- Responsible for coordinating testing services for patients by:
- 1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
- 2. Working with healthcare providers to complete the required documentation and sample submission
- 3. Confirming insurance eligibility and benefit levels
- 4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
- 5. Employee will be on the phone approximately 60-80% of the time
- 6. Independently manage assigned work and meet production and quality metrics
- 7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
- 8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
- 9. Participate in the Quality Assurance plan
- 10. Comply with applicable CLIA and HIPAA regulations
Skills
- High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
- Excellent interpersonal and communication skills
- Excellent listening, transcribing, and self-review skills
- PC experience, including familiarity with Excel, Word, Internet, and e-mail
- Able to manage several tasks simultaneously, often under pressure
- Excellent organizational and task management skills and professional judgment
- Enjoys problem solving and identifying patterns
- Hardworking individual who loves working on a team and supporting others
- Fluent in Spanish is preferred/encouraged
- Preference given to higher net typing speed applicants
Company Overview
- Myriad Genetics discovers, develops, and commercializing novel therapies for the treatment of cancer. It was founded in 1991, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.myriad.com.