Note: The job is a remote job and is open to candidates in USA. TDS Telecommunications LLC is dedicated to connecting people through innovative fiber internet technology. As an Inbound Sales Advisor, you will be responsible for handling inbound calls, providing exceptional customer service, and achieving sales goals for various consumer products and services.
Responsibilities
- Delivers sales results by providing exceptional customer service. Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value
- Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries. Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue
- Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals
- Maintains regular attendance and promptness for work
- Special Projects as assigned by Supervisor
Skills
- 6+ months experience in a sales role
- 2+ years' experience using a PC with various software packages
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
- 6+ months experience in a fast-paced environment managing multiple tasks
- 6+ months experience working with detailed data
- Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
- Ability to meet or exceed sales goals
- Ability to handle a high volume of phone calls in a structured, contact center environment
- Understanding of the telecommunication industry
- Understanding of telecommunication products and services
- Excellent interpersonal communication skills (i.e., verbal, written, listening)
- Problem solving skills (i.e. customer complaints, competitive issues)
- Successful completion of classroom training will be required
- Demonstrated success in a competitive sales environment
- Able to Work Overtime with Advance Notice
- Ability to Work shift with ending time of 8:00 p.m. CST and a Saturday Rotation
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
Company Overview
TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. It was founded in 1969, and is headquartered in Madison, WI, US, with a workforce of 1001-5000 employees. Its website is http://www.tdstelecom.com.
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