Remote Healthcare Customer Service Representative

Join Our Team as a Remote Healthcare Customer Service Representative and Make a Difference in the Lives of Our Medicare Advantage Plan Members! At Cognizant, a world-leading professional services company, we're committed to modernizing technology, reinventing processes, and transforming experiences to help our clients stay ahead in a constantly evolving world. We're seeking a dedicated and compassionate Customer Service Representative to provide exceptional support to our members, and we're excited to offer a competitive salary and benefits package to attract top talent.

As a Remote Healthcare Customer Service Representative, you will have the opportunity to work from the comfort of your own home, utilizing our state-of-the-art technology and comfortable virtual workspace. If you have experience handling inbound Healthcare calls and are passionate about delivering outstanding customer service, we encourage you to apply today!

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Job Summary:

We're looking for a skilled and empathetic Customer Service Representative to join our team, providing support to members of our Medicare Advantage plan. As a key member of our contact center team, you will be responsible for managing inbound calls, resolving member inquiries, and providing exceptional customer service. If you're a motivated and customer-focused individual with a strong passion for healthcare, we want to hear from you!

Responsibilities:

• Provide exceptional customer service to members of our Medicare Advantage plan, addressing their concerns and resolving issues in a timely and professional manner.
• Demonstrate empathy and understanding when interacting with our senior population, using active listening skills to ensure their needs are met.
• Accurately document all calls, ensuring that each interaction is thoroughly recorded and reflected in our system.
• Meet and exceed contact center targets for call management, quality, and adherence to schedule, consistently delivering high-quality results.
• Manage all calls with professionalism, escalating issues to the next level when necessary and ensuring seamless resolution.

Operational Hours:

Our operational hours are Monday through Friday, 8am-8pm EST, with varying shifts available within these hours. During open enrollment, our operational hours may include weekends as part of the work shift.

Qualifications:

• 1-2 years of experience in health insurance, Medicare, or Medicaid customer service, with a strong understanding of healthcare principles and practices.
• 1 year of customer service experience in a call center environment, with proficiency in using QNXT and other relevant software applications.
• Member Service knowledge, HIPAA, Claims, and Provider Services knowledge, with a strong commitment to delivering exceptional customer service.
• High School graduate or GED, with a 2-4 year undergraduate degree or certificate preferred.
• Excellent written and oral communication skills, with the ability to effectively communicate with members, colleagues, and other stakeholders.
• Experience in using dual monitors, multiple applications, and phone simultaneously, with strong keyboard skills and accuracy in data entry.

What We Offer:

Cognizant offers a competitive hourly rate of $18.00 - $20.00 per hour, depending on experience and qualifications, as well as eligibility for our discretionary annual incentive program. We also provide a range of benefits, subject to applicable eligibility requirements, to support your well-being and career growth.

How to Apply:

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to submit your application today! Please note that Cognizant will only consider applicants who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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