Note: The job is a remote job and is open to candidates in USA. Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. As a Finance Operations Analyst, you will own employer relationships regarding payroll adjustments and repayments, problem solving late payers, reconciling data sets, and improving the overall customer experience.
Responsibilities
- Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts
- Reconcile payments from employers with their corresponding invoices
- Coordinate with employers to ensure timely adjustments and payment
- Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments
- Serve as a key customer point of contact on EWA workflow issues
- Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams
- Produce internal and external reporting related to repayments
- Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team
Skills
- 1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you
- Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data
- Experience successfully building customer relationships through both verbal and written communication
- Strong attention to detail, with a high level of ownership and dedication to accuracy
- Demonstrated track record of problem solving skills and the ability to 'connect the dots' between data across various workstreams
- Comfortable working in a fast-paced environment; startup and FinTech experience is a plus
- Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.)
Benefits
- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options
Company Overview
Rain is a fintech company that builds stablecoin-powered payment infrastructure that allows businesses and individuals to use digital money. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.rain.xyz.Company H1B Sponsorship
Rain has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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