Note: The job is a remote job and is open to candidates in USA. Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. The Dispute Representative - BankCard plays a crucial role in managing dispute-related functions for various card types, focusing on loss prevention and conflict resolution.
Responsibilities
- Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts
- Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
- Report activity to card associations as needed
- Process commercial card – boutique service requirements and assist authentication for call center when needed
- Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
- Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies
- Process stop payments in the associated systems
- Perform other duties as assigned
Skills
- Basic knowledge of the banking industry, including best practices
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Ability to research and provide solutions with the understanding of when to escalate issues
- Ability to retain information and apply knowledge to multiple situations or scenarios
- Ability to maintain a high degree of confidentiality
- Proficient with Microsoft Outlook, Word, and Excel
- Associate's degree in Business Administration or related field or equivalent combination of education and experience required
- 1+ years customer service experience required
- Banking and/or bankcard experience preferred
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
Company Overview
Commerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.commercebank.com/.Company H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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