Job Summary of Front Desk Service Supervisor: Joining the Hilton team means upholding their Vision, Mission, and Values. For over 100 years, these values have helped Hilton maintain its position as a leader in the hospitality industry. They are currently searching for someone to fulfill the role of Front Desk Service Supervisor. Responsibilities of Front Desk Service Supervisor: ? Oversees front desk operations. ? Provides guest service, guidance and leadership to ensure consistent customer service is provided. ? Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. ? Resolves customer complaints. Innovation: We embrace curiosity, creativity, and experimentation to improve and advance our products and services: ? key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. ? Hospitality - We're passionate about delivering exceptional guest experiences. ? Integrity - We do the right thing, all the time. ? Leadership - We're leaders in our industry and in our communities. ? Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. ? Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following Benefits of Front Desk Service Supervisor: ? Whether you're on a business trip or vacation, Hilton's unparalleled accommodations, attentive staff, amenities, and affordability make it an ideal choice for every traveler. ? Hilton is determined to carry on its tradition of providing exceptional guest services across its various properties. ? By embracing our vision of spreading the light and warmth of hospitality, we strive to bring joy and comfort to people everywhere, transforming each interaction into a cherished memory.