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About arenaflex – A Global Leader in Experiential Travel and Entertainment
arenaflex is a world‑renowned brand that creates unforgettable experiences for millions of guests each year. From magical resorts and immersive cruise voyages to innovative virtual events, arenaflex blends storytelling, technology, and hospitality to deliver moments that inspire joy and lasting memories. As part of our continued expansion, we are looking for an ambitious, high‑energy professional to lead our Sales Support and Services team, guiding a large group of cast members while championing operational excellence across our resort, cruise line, and virtual platforms.
Why This Role Is a Game‑Changer for Your Career
As the Sales Support and Services Manager for the arenaflex Vacation Club, you will steer a workforce of more than 200 cast members, shaping the daily operations that power guest interactions, sales conversions, and revenue growth. This is a unique opportunity to blend strategic leadership with hands‑on execution in a dynamic, fast‑paced environment that values innovation, teamwork, and a guest‑first mindset.
Key Responsibilities – What You’ll Own Every Day
- Strategic Leadership Across Multiple Venues: Direct and oversee the sales and services operations in arenaflex resort locations, on the arenaflex Cruise Line, and at virtual events, ensuring all assets and processes meet high‑performance standards.
- Team Development & Mentorship: Provide coaching, performance feedback, and career‑growth pathways for a diverse team of 200+ cast members, fostering a culture of empowerment, inclusion, and continuous improvement.
- Operational Execution: Translate strategic goals into actionable plans, monitor key performance indicators (KPIs), and drive measurable enhancements in productivity, guest satisfaction, and sales conversion rates.
- Guest Experience Optimization: Design, implement, and refine initiatives that elevate the guest journey—from initial contact through post‑sale follow‑up—ensuring a seamless, memorable experience.
- Cross‑Functional Collaboration: Partner with senior leaders in Non‑Revenue departments, Marketing, IT, and Product teams to align initiatives, share insights, and drive holistic business outcomes.
- Event Planning & Execution: Oversee logistics, guest communication, and technology integration for both in‑person and virtual events, guaranteeing consistency and brand alignment.
- Infrastructure Management: Ensure the physical and technical infrastructure supports sales activities across all touchpoints, collaborating with facilities and technology teams to maintain optimal conditions.
- Creative Asset Coordination: Work alongside creative teams to develop compelling marketing collateral that supports sales initiatives and enriches the guest experience.
- Project Management: Lead high‑impact projects, manage timelines, and adapt quickly to changing priorities in a fluid, high‑energy environment.
- Data‑Driven Decision Making: Leverage CRM, Avaya/Telecom systems, and analytics tools to uncover trends, troubleshoot issues, and continuously refine processes.
Essential Qualifications – What You Must Bring
- Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Minimum 2 years of experience leading large, customer‑facing teams in a sales or support environment.
- Deep understanding of the full sales cycle, including lead generation, conversion, and post‑sale guest engagement.
- Proven ability to analyze operational data and translate insights into actionable improvements.
- Strong leadership skills with a track record of developing talent, fostering collaboration, and driving performance.
- Exceptional communication skills—both verbal and written—and the ability to present ideas persuasively to executive audiences.
- High proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and video‑conferencing platforms such as Zoom and Microsoft Teams.
- Willingness to travel to arenaflex resort properties and cruise ships when needed; flexibility to work evenings, weekends, and holidays.
- Demonstrated commitment to diversity, equity, and inclusion, creating a welcoming environment for all guests and cast members.
Preferred Qualifications – Nice‑to‑Have Extras
- 2+ years of experience as a Guest Experience Manager or similar role.
- Hands‑on knowledge of arenaflex Vacation Club products and the broader arenaflex ecosystem.
- Experience with continuous improvement methodologies (Lean, Six Sigma) to streamline processes.
- Background in sales enablement, driving revenue growth through strategic initiatives.
- Proficiency with advanced CRM platforms and contact center technologies such as Avaya.
- Technical understanding of IT infrastructure to support virtual events and remote collaboration tools.
Core Skills & Competencies for Success
- Strategic Thinking: Ability to see the big picture while executing precise, detail‑oriented plans.
- People Leadership: Inspire, motivate, and develop large, geographically dispersed teams.
- Customer‑Centric Mindset: Prioritize guest satisfaction and loyalty in every decision.
- Analytical Acumen: Comfortable working with data, dashboards, and performance metrics.
- Change Management: Guide teams through evolving priorities and rapid business shifts.
- Collaboration: Work fluidly across functions, breaking down silos to achieve shared goals.
- Technology Fluency: Adoption of emerging tools to enhance remote work, virtual events, and sales processes.
- Adaptability: Thrive in a fast‑paced, high‑energy environment with fluctuating schedules.
Compensation, Benefits & Perks
arenaflex values its employees and offers a competitive compensation package that includes:
- Base hourly rate of $25 per hour, with performance‑based bonuses.
- Comprehensive health, dental, and vision plans.
- Retirement savings options with company matching contributions.
- Generous paid time off, holidays, and flexible work‑from‑home arrangements.
- Employee discounts on arenaflex resort stays, cruise voyages, and merchandise.
- Professional development stipend for certifications, conferences, and continuing education.
- Access to wellbeing resources, including mental health support and fitness programs.
- Opportunities for internal mobility across global arenaflex business units.
Career Growth – Your Path at arenaflex
At arenaflex, we invest heavily in our people. As you succeed in this role, you can look forward to:
- Progression to senior leadership positions such as Director of Sales Operations or Vice President of Guest Experience.
- Cross‑functional exposure to marketing, product development, and technology teams.
- Mentorship programs pairing you with seasoned executives.
- Leadership training modules focused on strategic management, data analytics, and change leadership.
Culture & Work Environment
arenaflex is proud of its inclusive, innovative, and fun‑focused culture. We celebrate creativity, encourage curiosity, and treat every team member as an essential part of our story. Whether you’re collaborating on a virtual summit or brainstorming new resort experiences, you’ll find a supportive community that values authenticity, collaboration, and a relentless pursuit of excellence.
How to Apply – Take the Next Step
If you are ready to lead a high‑performing team, shape transformative guest experiences, and grow your career with a world‑class entertainment brand, we want to hear from you. Click the link below to submit your application and join arenaflex on a journey of endless possibilities.
Apply Now – Become a Part of arenaflex!
Conclusion
arenaflex is more than a workplace—it’s a place where imagination meets reality, and where your leadership can make a lasting impact on the lives of millions of guests worldwide. Seize this chance to shape the future of guest experiences, mentor a talented team, and drive operational brilliance. Apply today and embark on a career adventure that’s as extraordinary as the experiences we create.
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