Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading full-service mortgage loan subservicer dedicated to helping customers with their financial transactions. The Customer Solutions Specialist I role involves providing support and information regarding mortgage products and services while ensuring customer satisfaction.
Responsibilities
- Provide information to inquiries about mortgage products and services
- Obtain and evaluate relevant information to handle inquiries and complaints
- Research and resolve customer payment disputes
- Process all customer service tasks
- Process incoming and returned Customer Service mail
- Respond to inquiries received via email, mail, applications, etc
- Date and log items into Fidelity system
- Process payoff requests and reports
- Provide back-up support for Call Center when needed
- Maintain files for completed research items
- Handle miscellaneous administrative functions
- All other duties as assigned
Skills
- High School Diploma or equivalent required
- 1+ year of customer service experience (preferably in mortgage servicing or mortgage banking)
- Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary surveys for research, identifying data, finding research material for studies, ensuring accuracy of information researched, etc.)
- Ability to manage time and priorities wisely
- Ability to grasp concepts quickly, make sound decisions, and resolve issues
- Ability to work independently with minimal direction and effectively meet deadlines
- Ability to collaborate with peers in a team environment to attain common goals
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
- Ability to maintain strict confidentiality
- General knowledge of mortgage lending/servicing industry preferred
Benefits
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Company Overview
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.
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