Description: ? We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely. ? In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution. ? You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team. ? An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. ? If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you! ? Supervise and manage the daily operations of the call center and live chat support team. ? Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively. ? Develop and implement... operational strategies to improve efficiency and response times. ? Monitor call center metrics and analyze performance to enhance service delivery. ? Handle escalated customer complaints and feedback with professionalism and empathy. ? Prepare regular reports on team performance and customer satisfaction. ? Foster a positive team culture that prioritizes collaboration and high morale. Requirements: ? Bachelor's degree in Business Administration, Communications, or a related field. ? Proven experience as a Call Center Manager or in a similar leadership role. ? Strong understanding of call center operations and customer support best practices. ? Excellent communication, interpersonal, and leadership skills. ? Ability to analyze metrics and utilize data to drive performance improvements. ? Experience with CRM software and call center technology. ? Strong problem-solving abilities and adaptability. ? Previous experience in an educational environment is a plus. ? 3+ years savings/checkings account is a MUST Benefits