Note: The job is a remote job and is open to candidates in USA. Redirect Health is dedicated to making healthcare affordable for small businesses and individuals. The Member Experience Operator role focuses on providing compassionate support to members as they navigate their healthcare needs, ensuring they feel confident and supported throughout the process.
Responsibilities
- Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately
- Support: Members by helping them navigate care, answering questions, and following up so nothing falls through the cracks
- Collaborate with: Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps
- Improve: Member experience, response times, and care navigation through attention to detail and process awareness
- Advocate for: Members by starting with 'Yes, we can help you' and raising your hand when something isn’t working
Skills
- 1 Year of experience in a Customer Service related role
- 1 year of telephonic customer service with heavy call volume
- High School Diploma or GED
- A commitment to compassionate, team-centered care
- Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system
- Bilingual (Spanish/English)
Benefits
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
Company Overview
Redirect Health is transforming the way small and medium-sized businesses approach healthcare. It was founded in 2012, and is headquartered in Phoenix, Arizona, US, with a workforce of 201-500 employees. Its website is https://www.redirecthealth.com.
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