Note: The job is a remote job and is open to candidates in USA. Jobber is a company focused on transforming service delivery for small businesses. They are seeking a Customer Retention Specialist to enhance customer experience by resolving billing and subscription inquiries and driving long-term retention through meaningful customer interactions.
Responsibilities
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
Skills
- A track record of thriving in high-volume, customer-facing environments
- The ability to influence outcomes
- Strong verbal and written communication skills
- A results-driven mindset
- Resilience and composure
- Strong problem-solving ability
- Resilience
- Adaptability in a growth environment
- Reliability and accountability
- Confidence with technology
Benefits
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- An extended health package with fully paid premiums for body and mind
- A dedicated Talent Development team and access to coaching, learning, and leadership programs
Company Overview
- Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://getjobber.com.