Note: The job is a remote job and is open to candidates in USA. Voya Financial is a Fortune 500 Retirement Services Company dedicated to providing financial opportunities for individuals and communities. They are seeking a Customer Contact Center Representative who will assist customers with their retirement plans through inbound calls, providing education and support to help them achieve their retirement goals.
Responsibilities
- Communicates effectively and confidently with all clients to make their financial lives better
- Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments
- Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
- You will bring your authentic self to work
- Strive for first call resolution and take true ownership of customer needs and issues
- Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment
- Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
- See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes
- Your voice matters at Voya
- Amazing team-player attitude with a commitment to excellent attendance and quality work
Skills
- College Degree and 1+ year of customer service experience
- Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
- Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
- Ability to engage with customers, build rapport, share and inform, and handle objections as they come up
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems
- Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
- Amazing team-player attitude with a commitment to excellent attendance and quality work
- Experience in the Financial Service industry is a bonus but not required
- Bi-Lingual opportunities, with a $3,000 pay differential
Benefits
- Health, dental, vision and life insurance
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Company Overview
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance. It was founded in 1991, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is https://www.voya.com/.Company H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 2 in 2023, 1 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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