Note: The job is a remote job and is open to candidates in USA. Nuvision Federal Credit Union is committed to providing tailored solutions to its members and ensuring a positive service experience. The Collections - Collector 1 role is responsible for the timely collection of delinquent loans while adhering to established policies and procedures, and contributing to reducing credit union losses through effective account management.
Responsibilities
- Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail
- Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA
- Ensures documentation of all work done is accurate and complete
- Recommends, vehicles for repossession
- Conducts skip tracing for locating members as necessary
- Makes recommendations for extensions or deferments
- Stays current on collection process knowledge, legal/regulatory requirements and trends
- Supports and participates in continuous improvement activities
- Represents the Credit Union in a positive and professional manner
- Maintains member and other sensitive information with confidentiality
- Works with each member for a positive resolution for the member and NuVision Federal Credit Union
- Treats team members and members with respect
- Other related duties as assigned
Skills
- Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions
- Must have a strong background in the Fair Debt Collection Practice Act
- Working knowledge of general collection practices
- Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook
- Good time management skills and ability to multi-task and prioritize work
- Strong attention to detail
- Good written and verbal communication skills
- Ability to work in a fast-paced goal-oriented environment
- Good organizational, follow-through, negotiation, and problem-solving skills
- Commitment to excellent customer service
- High School Diploma or GED required
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement
Company Overview
Our Nuvision team is honored to serve our 150,000 plus members and provide exceptional service, best-in-class products, and great member experiences. It was founded in undefined, and is headquartered in Huntington Beach, CA, US, with a workforce of 201-500 employees. Its website is http://www.nuvisionfederal.org.
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