Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Collection Agent for Pyramid Consulting, Inc. The role involves initiating contact with customers holding delinquent accounts, negotiating settlements, and ensuring compliance with debt collection regulations.
Responsibilities
• Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.
• Adhere to the organizations’ strategic debt collection initiatives, including, payment plans and processing settlements.
• Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.
• Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.
• Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.
• Prepare and deliver regular reports detailing collection activity and progress to management.
Skills
• Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges.
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable.
• Thorough understanding of relevant collection laws and regulations, particularly the FDCPA.
• Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment.
• Standard business hours with potential for flexibility, depending on employer needs and nature of the collections process.
• May involve independent work or collaboration within a team setting.
• Proficiency in Microsoft Office Suite and industry-standard collection applications.
Education Requirements
• High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred.
• An associate's or bachelor's degree in finance, business, or accounting.
Benefits
• Health insurance (medical, dental, vision)
• 401(k) plan
• Paid sick leave (depending on work location)
Company Overview
• Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com.
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