Customer Service Specialist 100% remote The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization. Acting as the customer?s primary point of contact, you will: ? Receive in-bound calls from customers who want to open a claim ? Listen, solve problems, answer questions and work with them to find a resolution ? Use your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy: ? The variety of work - every day and every customer?s situation is unique ? Being part of a high performing, collaborative and supportive team ? Competitive compensation and paid time off ? Medical benefits begin on your first day ? Career advancement opportunities The ideal candidate will have: ? Relentless drive to provide exceptional customer service ? Excellent communication and listening skills ? Strong attention to detail and problem-solving skills ? Ability to adapt to change and work well in a fast-paced environment ? Ability to multi-task using technology while handling calls ? Minimum high school diploma or GED We are hiring for: ? This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability ? We do pay shift differentials for night and weekend schedules worked When you start, we train you: ? It?s a combination of virtual ?class room? & ?on the job? training that is typically 6 weeks long but duration can vary ? Class room training hours are typically Monday through Friday from 8am ? 5pm EST with a lunch break #LI-Remote