Join Our Mission to Deliver Compassionate Care, One Patient at a Time
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, revolutionizing the way pediatric healthcare is delivered. We're on a mission to make a difference in the lives of medically fragile patients and their families. As a key player in our organization, you'll be part of a team that's driven by our core values: Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
About the Role: Change Order Representative
We're seeking a highly skilled and detail-oriented Change Order Representative to join our remote team. As a Change Order Representative, you'll play a critical role in reviewing changes on existing patient orders, ensuring that our patients receive the care they need in a timely and efficient manner. This is an excellent opportunity for individuals looking to start or grow their career in the healthcare industry.
Key Responsibilities
- Review and Process Change Orders: Enter demographics and other pertinent information into our digital system, ensuring completion of all change order paperwork.
- Verify Insurance Coverage: Verify insurance coverage, explain benefit information to patients and case managers, and collect and process payments as applicable.
- Patient Needs Assessment: Identify patients' needs, clarify information, research every issue, and provide solutions.
- Authorization Submissions: Responsible for authorization submissions and authorization follow-up, meeting daily expectations.
- CRX and Prescription Validation: Determine a CRX and a valid prescription with formula calculation knowledge.
- Insurance and Payor Portal Navigation: Utilize insurance and payor portal navigation knowledge to efficiently process change orders.
- Metrics and Goals: Meet daily, monthly, and quarterly metrics and goals set by management.
- Effective Communication: Communicate effectively with other departments to present solutions to any patient concerns.
- Compliance: Ensure work being performed meets internal and external compliance requirements.
- Confidentiality: Maintain confidentiality of all information and adhere to all HIPAA guidelines/regulations.
- Clerical Work: Perform various clerical tasks, including faxing, scanning, and copying.
Essential Qualifications
- High School Graduate: A high school diploma or equivalent is required.
- Proven Experience: A minimum of 2 years of proven experience in a related field.
- Microsoft Suite Proficiency: Proficient in Microsoft suite of products, including Outlook, Word, and Excel.
Preferred Qualifications
- Education or Experience Equivalent to a Bachelor's Degree: Education or experience equivalent to a bachelor's degree in a related field is highly preferred.
- Home Health/DME Related Experience: Home Health/DME related experience is preferred, with knowledge of insurances being a plus.
Skills and Competencies
- Confidentiality and Professional Boundaries: Ability to adhere to confidentiality standards and professional boundaries at all times.
- Self-Starter: Ability to display the highest level of integrity and respect for confidentiality.
- Effective Judgment: Ability to exercise effective judgment and sensitivity to changing needs and situations.
- Organization and Attention to Detail: Strong organization skills and attention to detail.
- Urgency and Time Management: Strong sense of urgency and ability to prioritize multiple tasks to meet deadlines.
- Excellent Communication Skills: Excellent written and verbal communication skills.
- Teamwork and Collaboration: Proven ability to work independently and within a team, with the ability to adapt to change.
Career Growth Opportunities and Learning Benefits
At Aveanna Healthcare, we're committed to the growth and development of our employees. As a Change Order Representative, you'll have opportunities to learn and grow within the organization, with potential career advancement opportunities in various roles. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.
Work Environment and Company Culture
We're a remote-friendly organization that values flexibility and work-life balance. As a Change Order Representative, you'll work in a dynamic and supportive environment that encourages collaboration and teamwork. Our company culture is built on our core values, and we're committed to creating a positive and inclusive work environment.
Compensation and Benefits
We offer a competitive salary of $17.00 per hour, along with a comprehensive benefits package that includes:
- Health, Dental, Vision, and Life Insurance: Comprehensive insurance coverage to support your well-being.
- 401(k) Savings Plan with Employer Match: Plan for your future with our employer-matched 401(k) plan.
- Employee Stock Purchase Plan: Opportunity to own a part of Aveanna Healthcare.
- 100% Remote Work: Work from the comfort of your own home, with the flexibility to balance your work and personal life.
Join Our Team!
If you're a motivated and detail-oriented individual looking to start or grow your career in the healthcare industry, we want to hear from you! Apply now to join our team as a Change Order Representative and be part of our mission to revolutionize pediatric home care.
We're committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, sex, national origin, age, disability, or genetics. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions.
Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply now!
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