<p>TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. </p><p><strong>Remote position, but candidate must reside in the Hampton Roads area</strong></p><p><em><strong>Duties</strong></em><em>:</em> </p><ul><ul> <li>Participate in efforts to improve overall performance </li> <li>Supervise and manage overall contact center operations: </li> <li>Workforce Management and schedule management </li> <li>Quality assurance </li> <li>Performance management </li> <li>Reinforce training and coaching contact center agents </li> <li>Direct customer support, when needed </li> <li>Engage with client and respond to Government requests </li> <li>Other duties, as assigned </li> </ul></ul><p><strong>Requirements</strong></p><ul> <li>HS diploma (or equivalent) is required. </li> <li>4 years of contact center experience </li> <li>2 years of contact center supervisor experience </li> <li>Must be able to obtain and maintain government agency suitability requirements as a condition of employment </li> <li>A reliable, hard-wired internet connection is required </li> </ul>