Customer Service Representative for High-End Coffee Machines - Work Remote

The House of Mercier is excited to offer a unique opportunity for coffee enthusiasts to join our team as Customer Service Representatives for High-End Coffee Machines. This is a fully remote position, allowing you to work from the comfort of your home while connecting with customers who share a passion for premium coffee experiences. In this role, you will assist customers in navigating their inquiries regarding our range of high-end coffee machines, providing them with exceptional service and expertise. You will play a vital role in ensuring our customers are delighted with their purchases and equipped with the knowledge to make the most of their coffee-making journey. If you have a love for coffee and a desire to provide outstanding customer service, we invite you to join us at The House of Mercier! Responsibilities ? Engage with customers through various communication channels (phone, email, live chat) to assist with inquiries related to high-end coffee machines. ? Provide detailed product information, troubleshooting assistance, and guidance to enhance the customer?s coffee experience. ? Resolve customer complaints, issues, or concerns with efficiency and a positive attitude, ensuring satisfaction at every turn. ? Document customer interactions accurately and provide feedback for continuous improvement. ? Stay up-to-date with product knowledge and trends in the coffee industry to share insights with customers. ? Collaborate with team members to create a cohesive and supportive working environment focused on customer satisfaction. ? Prior experience in customer service is preferred, ideally within the retail or luxury goods sector. ? A genuine passion for coffee and high-end appliances, with a willingness to learn about our products. ? Excellent verbal and written communication skills in English; additional languages are a plus. ? Strong problem-solving skills and the ability to manage multiple inquiries simultaneously. ? A customer-first mentality, with a dedication to providing exceptional service. ? Basic computer skills and familiarity with customer service software. ? Ability to work independently and adapt to a remote work environment. ? Flexibility to work various shifts, including evenings and weekends, as needed. ? Health Care Plan (Medical, Dental & Vision) ? Retirement Plan (401k, IRA) ? Life Insurance (Basic, Voluntary & AD&D) ? Paid Time Off (Vacation, Sick & Public Holidays) ? Family Leave (Maternity, Paternity) ? Short Term & Long Term Disability ? Training & Development ? Work From Home ? Free Food & Snacks ? Wellness Resources ? Stock Option Plan