Note: The job is a remote job and is open to candidates in USA. Arbiter is seeking a BILINGUAL Customer Success Center Representative to manage inbound calls and emails from clients. The role involves maintaining strong client relationships and providing excellent customer service in both English and Spanish.
Responsibilities
- Primary responsibility for answering phone calls for Arbiter & ArbiterPay with a polite and attentive attitude within defined service levels
- Complete assigned emails under the Success Center inbox within 24 hours of receiving it
- Maintain a polite and informative attitude while helping clients on phone calls
- Build strong client relationships as a representative of Arbiter
- Responsible for follow-up with assigning clients as needed to ensure the Arbiter connection
- Follow strong customer service practices to maintain the strong relationship between the Company and the client
- Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation
Skills
- 0-1-year experience with inbound customer call center or other customer service role
- Strong communication skills in BOTH English and Spanish
- Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service
- Ability to quickly learn a complex software application and help users with questions
- Strong written and verbal communication skills
- Basic knowledge of major internet browsers and Microsoft Excel and Word
- Organizational skills to maintain clear communication on projects with clients and peers
- Able to stay calm and properly assist customers who are upset
- Ability to type at least 35 words per minute
- Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
- Have an internet connection that's adequate for their job, a minimum of 10Mbps down
Company Overview
- Celebrating 40 Years of Leadership in Athletic and Program Management Arbiter has been a trusted partner for leagues, schools, and organizations, setting the standard in athletic and activity management for four decades. It was founded in 1984, and is headquartered in Sandy, Utah, USA, with a workforce of 51-200 employees. Its website is https://arbiter.io.