Note: The job is a remote job and is open to candidates in USA. Bynder is a leader in digital asset management, providing AI-powered solutions to enhance content creation and sharing. They are seeking an Associate Customer Success Manager to manage customer relationships and ensure clients derive maximum value from Bynder's platform.
Responsibilities
- Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment
- Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel
- Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems
- Execute against the strategic success plan: Reinforce value realization goals and support account and success plan execution through proactive engagement, best practices, and ongoing guidance
- Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager
- Collaborate on account strategy for retention and growth as strategic opportunities arise, partnering with Strategic Account Managers, the Partner team, and a network of SI/technology partners
- Develop strong account knowledge through diligent profiling and discovery, capturing customer strategic priorities, go-to-market, digital, content, and AI initiatives, financial context, and organizational needs with clear, consistent CRM documentation
- Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions
- Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform
- Act as a liaison between the customer and the Product team, representing customer feedback to inform the product roadmap
- Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business
Skills
- 1-3 years of experience in customer success, account management, or a sales-related field, managing and growing relationships with customers using cloud-based marketing technology platforms
- 1+ years experience B2B SaaS, ideally within the DAM or Martech industry, demonstrating technical aptitude and proficiency in the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools)
- Business acumen and commercial skills This includes successfully conducting effective discovery, managing customer objections, quantifying value and outcomes, commercial negotiations, and applying a strategic, creative mindset to develop effective solutions to complex account challenges
- Proven experience managing a book of business at scale while building and maintaining multi-threaded relationships across customer organizations
- Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations
- Experience managing the end-to-end renewal cycle including strategy, proposal creation, and procurement engagement
- Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand accounts
- Experience engaging with system integrators and tech partners to streamline execution, extend value, and accelerate driving outcomes
- Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority
- Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment
- Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies
- Proficiency with AI tools and an understanding of AI's impact on the marketing industry
- Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously
- Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus)
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Commuter benefits
- Referral bonus plans
- A light-hearted and fun work environment
Company Overview
Bynder is a provider of a digital asset management (DAM) platform designed to offer a smart way to find and share creative files. It was founded in 2013, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 501-1000 employees. Its website is https://www.bynder.com.
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