Virtual Assistant: Join a Small B2B Software Company

Job Description We are a small, successful B2B software company based in Sweden, looking for a US East Coast-based Virtual Assistant to help with administrative tasks related to sales and customer service. This role is designed to be flexible and family-friendly, making it a great fit for stay-at-home moms or working moms seeking meaningful part-time work that fits into their busy schedules. Please only apply if you live in the USA - we will not look at any other candidates. About Us Our company offers a B2B software product, SQL Spreads (sqlspreads.com), a Microsoft Excel Add-In that enables business users to update and manage SQL Server data. - 900 customers in 50 countries, with a primary focus on the US. - Customers are mid to large-sized companies, primarily in IT and Finance departments. - We rely on organic traffic and inbound inquiries?there?s no cold calling or direct selling involved. Your Role This is a part-time contract role requiring 5?10 hours per week, with the potential for more hours over time as your familiarity with the role grows. Responsibilities: - Customer Support: Check our HelpScout inbox twice daily to respond to first-line inquiries about licensing, product details, and sales. Forward technical issues to our development team when necessary. - Have calls with customers - answer product/licensing questions, take time to get information about their issues (and send to the development team) and potentially do simple product demos in the future. - Administrative Support: - Create quotes and invoices. - Maintain and update customer information in our systems. - Assist with end-of-month reporting, such as compiling sales figures and updating records. - Short-Term Projects: Support tasks like data cleanup, setting up new systems, and coordinating customer interviews or reviews. - Collaboration: Report to the Customer Service/Marketing/Sales representative and contribute to team goals. Why This Role Might Be Perfect for You - You enjoy admin work and bringing structure to workflows. - You?re a stay-at-home mom or working mom looking for flexible, part-time work that fits into your life. - You?d like to be part of a small, successful tech company with a remote-first, global team. - You enjoy helping customers and appreciate a supportive work environment. What We?re Looking For Experience: - 5 years in an administrative roles. - Familiarity communicating with customers in mid to large-sized companies in the US. Skills: - Proficiency in Microsoft Office and Google Docs. - Strong organizational and time-management skills. - Fluent English communication (written and spoken). Availability: - Located in the US (East Coast), with at least 2?4 hours of overlap with CET business hours (8am?4pm CET). - Able to commit to 5?10 hours per week initially. - Bonus Points: Experience in a tech company is a plus but not required. What You?ll Love About This Role - Flexible, family-friendly work that accommodates your schedule. - A long-term opportunity to grow with our team. - Engaging, meaningful tasks with a focus on organization and collaboration. - Working with happy customers who appreciate your support. Apply Now If this sounds like the role for you, we?d love to hear from you!