"20 hours per week ~ must work SAT/ SUN Weekends "
We are looking for a highly reliable, detail-oriented Property Management & Customer Support Virtual Assistant to join our growing real estate operations team.
This role is ideal for someone with at least 2 years of experience in customer service, hospitality, property management, or short-term/long-term rental operations.
You will help support our tenants and guests, coordinate vendor tasks, manage maintenance requests, assist with leasing operations, and ensure a smooth experience across our properties.
✨ Responsibilities
Respond to tenant inquiries, guest messages, and support tickets quickly and professionally
Manage maintenance requests and coordinate with vendors (cleaners, handymen, landscapers, etc.)
Oversee daily operations across rentals (co-living, long-term rentals, Airbnb listings, etc.)
Update spreadsheets, CRM systems, calendars, and property records
Assist in lease renewals, tenant screening follow-ups, and application support
Provide high-quality customer service and resolve issues with patience and clarity
Monitor reservations, communication flows, and guest satisfaction
Assist with onboarding new tenants, move-ins, move-outs, and inspection coordination
Track expenses, invoices, utilities, and vendor payments (basic admin work)
Perform quality checks on listings, listings descriptions, and property details across platforms
Requirements
Minimum 2 years of experience in property management, Airbnb hosting support, leasing coordination, or customer service roles
Excellent written and spoken English
Strong communication, empathy, and problem-solving skills
Comfortable using tools like:
Airbnb / CRM systems
Property management platforms (AppFolio, Buildium, Guesty, etc.)
Google Workspace (Sheets, Docs, Drive)
WhatsApp / Slack / Asana or similar task apps
Ability to work independently, follow SOPs, and communicate proactively
Reliable internet connection and consistent availability
Familiarity with service recovery and guest relations is a plus
Experience with co-living or multi-tenant homes is a major advantage . Send me the word co-living a long with a loom video on why you think you would be a good fit for this position.
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