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Role Description
This role involves leading and developing team members while maintaining a strong understanding of client-facing and industry trends.
- Lead by example and develop team members for positions of greater responsibility in the future.
- Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
- Provide insight and analysis to clients to demonstrate subject matter expertise.
- Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
- Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
- Create, modify and provide professional client-facing reporting and analytics.
- Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met.
- Assist in the post-implementation analysis to ensure requirements are fulfilled.
- Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
- Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
- Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
- Build a knowledge base of each client's business, organization and objectives.
Qualifications
- 8-12 years of experience in direct leadership, preferred.
- Bachelor’s degree in related field, or equivalent work experience, preferred.
- Demonstrated project management experience preferred.
- Understanding of P&L statements.
- Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
- Proven ability to hold self and others accountable in pursuit of providing world-class support.
- Ability to travel 25% of time.
Requirements
- Demonstrate advanced knowledge of Cardinal Health and client landscape, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation.
- Coach, teach, and mentor direct reports to maximize efficiency, effectiveness, and productivity.
- Interact with clients to provide resolution to inquiries and updates on program performance.
- Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
- Effectively facilitate cross-functional coordination with both internal and external partners.
- Influence account profitability.
- Basic understanding of information technology as it relates to client and program technical support.
- Build and maintain high-level, long-term trusted advisor relationships.
- Lead and deliver professional program status to clients and Sonexus senior leadership.
- Identify and qualify opportunities within service portfolio with existing clients.
Benefits
- Medical, dental and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401k savings plan.
- Access to wages before pay day with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
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