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About arenaflex – Transforming Healthcare Through Seamless Coordination
At arenaflex, we are dedicated to delivering compassionate, high‑quality care that bridges patients, providers, and families. Our mission is to simplify the complex journey of healthcare referrals, ensuring every individual receives timely, accurate, and respectful service. As a leading organization in the health‑service sector, we pride ourselves on a culture built on integrity, teamwork, and continuous improvement. Join us and become part of a dynamic team that values your contributions and empowers you to make a real difference in people’s lives.
Role Overview
The PRN Intake Data Entry Specialist is the backbone of our referral processing engine. You will be the first point of contact for incoming referrals, responsible for capturing, validating, and routing critical patient information with precision and speed. This role requires a blend of technical acuity, sharp communication, and a customer‑centric mindset to uphold arenaflex’s standards of excellence.
Why This Position Matters
- Guarantee that patients and families experience a smooth transition from referral to care.
- Partner directly with nursing staff, physicians, and external referral sources to resolve data gaps.
- Strengthen arenaxflex’s reputation for reliability, confidentiality, and superior service.
Key Responsibilities
1. Referral Processing & Data Management (40% of time)
- Timely Entry: Review incoming referrals—whether by phone, fax, or electronic transmission—and create accurate electronic files in the HCHB system within established time frames.
- Data Validation: Identify missing or incomplete information, then coordinate with liaisons, intake staff, and referral sources to obtain required details.
- High‑Volume Accuracy: Enter large volumes of complex statistical and clinical data with speed while maintaining zero‑error tolerance.
- Weekend & Holiday Monitoring: Proactively monitor pending admission and readmission referrals over weekends and holidays to confirm packet completeness and initiate episodes promptly.
2. Communication & Customer Service (20% of time)
- Phone Triage: Answer calls from referral sources, patients, or families when primary nurses are unavailable, providing courteous, clear, and concise information.
- Discharge Coordination: Relay anticipated discharge dates and post‑discharge service needs to the appropriate arenaflex personnel in a timely manner.
- Clarification & Escalation: Facilitate clarification of physician orders or referral details, and communicate process‑improvement ideas to the Intake Manager.
- Issue Resolution: Document and report unresolved problems promptly, ensuring swift escalation and follow‑up.
3. Workflow Efficiency & Productivity (30% of time)
- Forcura Documentation: Maintain daily updates in the Forcura platform for all pending referrals, guaranteeing real‑time visibility for the team.
- EMR Integration: Ensure each referral is properly processed into the electronic medical record (EMR) system, preserving data integrity across platforms.
- Zero‑Complaint Goal: Achieve a flawless record of no community complaints regarding phone response times for the intake team.
4. Schedule Management & Team Collaboration (10% of time)
- Report to work punctually, manage breaks efficiently, and return promptly from errands to sustain uninterrupted service delivery.
- Adjust personal schedules to align with overall arenaxflex operations, supporting smooth agency workflows.
- Assist teammates during peak periods, demonstrating flexibility and a willingness to share workload.
- Adhere to accrued PTO policies and qualified leave of absence guidelines.
5. Culture, Values, and Professional Conduct (20% of time)
- Uphold arenaflex’s mission, vision, and values daily, treating every interaction with courtesy, sensitivity, and respect.
- Maintain strict confidentiality in compliance with arenaflex HIPAA policies, safeguarding patient and family information.
- Manage stress effectively, preserving a positive team atmosphere and avoiding negative impacts on colleagues.
- Present a polished, professional appearance and organized work environment at all times.
Essential Qualifications
- Education: High School Diploma or equivalent; additional secondary education preferred.
- Experience: Minimum two years of computer experience, ideally within the healthcare sector; prior customer‑service or physician‑relations experience is a plus.
- Technical Skills: Proficiency with Microsoft Office suite; comfortable navigating EMR systems, HCHB, and Forcura platforms.
- Communication: Excellent oral and written communication; clear articulation on the phone; adept at listening and responding to diverse stakeholder needs.
- Physical Requirements: Ability to sit or stand for extended periods, stoop, bend, and operate standard office equipment.
- Mental Requirements: Strong organizational abilities, capacity to prioritize under pressure, and eagerness to learn new technologies and processes.
- Sensory Requirements: Adequate visual acuity, hearing, and speaking ability to perform data entry and telephone duties effectively.
Preferred Qualifications & Attributes
- Experience with medical insurance verification and payer communication.
- Demonstrated ability to manage high‑volume data entry without sacrificing accuracy.
- Previous exposure to HIPAA compliance and privacy regulations within a clinical environment.
- Proactive problem‑solving mindset with a track record of suggesting process improvements.
- Flexibility to adapt schedules based on departmental needs, including occasional extended or shifted hours.
Core Competencies for Success
- Attention to Detail: Meticulous data capture and verification to prevent errors that could affect patient care.
- Customer‑First Attitude: Empathy and professionalism when dealing with patients, families, and referral partners.
- Team Orientation: Collaborative spirit that values cross‑functional support and shared goals.
- Time Management: Ability to juggle multiple referrals, phone calls, and administrative tasks while meeting deadlines.
- Adaptability: Comfort with evolving workflows, new software tools, and shifting priorities.
Career Growth & Learning Opportunities at arenaflex
arenaflex invests in the continual development of its people. As a PRN Intake Data Entry Specialist, you will have access to:
- Comprehensive onboarding and ongoing training on EMR, referral management, and compliance standards.
- Mentorship programs pairing you with seasoned intake managers and nursing leaders.
- Opportunities to cross‑train in adjacent functions such as patient navigation, case management, or health‑information technology.
- Professional development workshops focused on communication, data analytics, and customer service excellence.
- Clear pathways for advancement to senior intake coordinator, team lead, or supervisory roles based on performance and ambition.
Compensation, Perks & Benefits
While specific salary details are tailored to experience and market rates, arenaflex offers a competitive total rewards package that includes:
- Flexible PRN scheduling with the ability to choose shifts that fit your lifestyle.
- Health, dental, and vision insurance options for you and eligible dependents.
- Paid time off, holiday pay, and generous sick leave policies.
- Retirement savings plans with employer matching contributions.
- Employee assistance programs, wellness initiatives, and mental‑health resources.
- Technology stipend for remote work setups, when applicable.
- Recognition programs celebrating exceptional service and teamwork.
Work Environment & Culture at arenaflex
Our office is designed to promote collaboration, focus, and well‑being. You will work alongside dedicated intake nurses, seasoned administrators, and supportive managers who share a commitment to patient‑centered care. arenaflex cultivates an inclusive atmosphere where every voice is heard, ideas are welcomed, and professional growth is encouraged. Our core values—Compassion, Integrity, Excellence, and Innovation—are woven into daily interactions, ensuring a respectful, uplifting, and forward‑thinking workplace.
How to Apply
If you are ready to bring your meticulous data‑entry skills, strong communication abilities, and passion for helping others to a vibrant healthcare team, we invite you to apply today. Join arenaflex and be part of a mission-driven organization that values every member of its community.
Apply Now – Start Your Journey with arenaflex!