About the position
Responsibilities
• Retain assigned book of business.
• Educate & consistently advance the knowledge of pharmacy within the Cigna Medical sales organization.
• Participate in client meetings and presentations to review client performance and to offer and successfully sell in a suite of pharmacy management programs and solutions.
• Uncover and promote opportunities to expand the pharmacy earnings contribution to the broader Cigna organization through individual client and medical sales organization initiatives and efforts.
• Partner with medical sales, underwriting and others as the pharmacy subject matter expert for pricing, competitive intelligence and pharmacy renewal strategies to retain and grow the assigned book of business.
• Coordinate core service delivery external messaging working cross functionally with all operational support areas.
• Facilitate service concern resolution meetings with clients and brokers; act as escalated issue contact for pharmacy issues when contacted by the medical sales teams.
• Actively participates in finalist meetings for new and existing business where necessary.
• Analyze pharmacy utilization in order to provide clients with consultative solutions as well as manage follow-up questions that may arise.
• Develop a clear understanding into clients' needs, goals and objectives.
• Provide pricing, audit, and contract support to our clients and internal medical partners.
• Explain pharmacy coverage rules based on Cigna policies or with support of a Clinical partner.
• Any other tasks as defined by management and/or client needs not named above as required to support our internal and external clients and partners.
Requirements
• Bachelor's degree preferred.
• 3+ years Pharmacy Benefit Management (PBM) experience supporting client expectations.
• Experience with consultative client management methodologies.
• Proven ability to manage a renewal independently with minimal supervision.
• Ability to navigate and leverage the broader organization to better support clients.
• A self-motivated individual displaying ownership, flexibility, accountability and responsibility.
• Operational understanding and competence with the PBM business model.
• Understanding the financial and pricing strategy of PBM.
• Excellent verbal and writing communication skills.
• Excellent presentation skills in group settings.
• Technical skills using all Microsoft programs.
• Ability to travel up to 20% of the time depending on candidate's location with little or no advance notice.
Benefits
• Cigna Healthcare is an advocate for better health through every stage of life.
• Guidance through the health care system, empowering customers with information and insight.
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