A Spanish Bilingual Patient Services Representative handles a variety of patient inquiries and concerns, communicating effectively in both English and Spanish. The role involves understanding patient needs through active listening and ensuring these are met by coordinating information among patients, families, medical staff, and administrative personnel.
Duties and Responsibilities
Handle inbound and outbound calls in English and Spanish according to departmental procedures.
Assist patients with inquiries, billing concerns, and account balances.
Support third-party entities (e.g., insurance providers) with patient account queries.
Safeguard protected health information in compliance with HIPAA.
Maintain reliability, punctuality, and teamwork in alignment with company goals.
Perform other related duties as assigned.
Qualifications and Requirements
College graduate or at least 2 years in college (medical-related course is a plus).
Fluent in both English and Spanish (spoken and written).
Strong communication, organization, and multitasking skills.
Ability to work independently with confidential information.
At least 1 year of call center experience, preferably in medical accounts or programs.
Detail-oriented, dependable, and flexible with work schedules.
Why Join Us?
Fully remote position
Competitive benefits (insurance, lifestyle rewards, etc.)
Opportunity to work with a global, mission-driven team in the healthcare sector