Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, dedicated to providing quality healthcare. They are seeking a Patient Service Representative to support the Pulmonology specialty by greeting patients, scheduling appointments, and ensuring accurate patient information is maintained.
Responsibilities
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation
Skills
- High School Graduate
- Excellent customer service skills
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
- Excellent organizational skills
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
- Ability to work in a fast paced environment with a strong attention to detail and accuracy
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Company Overview
Advocate Aurora Health is a Healthcare It was founded in 2018, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 10001+ employees. Its website is https://www.advocateaurorahealth.org/.
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