Description: ? We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team. ? In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. ? Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all. Requirements: ? High school diploma or equivalent; associate degree or higher preferred. ? Proven experience in a customer service or call center environment. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and a customer-centric mindset. ? Proficiency in using CRM software and other relevant technology. ? Ability to work in a fast-paced environment and manage multiple tasks effectively. ? Flexibility to work various shifts, including evenings and weekends, as needed. Benefits: ? Medical Insurance ? The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents ? Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement ? The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided ? Under this arrangement, the employee is provided with an annual opt out payment. ? Vision and Prescription ? The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents ? Contributions may vary, subject to collective bargaining agreement. ? Dental Coverage ? The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents ? Contributions may vary, subject to collective bargaining agreement.