Bilingual Healthcare Customer Service - Bilingual Spanish - 100% Remote Texas

Position Location: 100% Remote Texas Work hours scheduled based on the Pacific time zone. Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and willingness to help others Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring remote Healthcare Bilingual Customer Service Representative who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES: ?nswer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits. (Training will be conducted in English) ?ctively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for ?rovide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. ?uide callers through troubleshooting, navigating self-service options use company site and/or using products or services. ?tilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged ?ollow instructions provided through documented processes and procedures to ensure all compliance is met for government audits ?mpathize and resolve concerns to simplify the customer? healthcare experience ?avigate through multiple computer applications with speed & accuracy ?dapt to learn new call types when business needs change & flex support in those areas WORK AT HOME REQUIREMENTS ?igh-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) ?ust have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.?(Continuum will ship you company equipment to use) ?edicated, Quiet, & Secured Workspace with No Distractions ? USB Wired Headset with Noise Canceling Microphone ?? ADDITIONAL REQUIREMENTS: ?8+ Years & High School diploma or its equivalent ?ust be fluent in both English & Spanish ?inimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) ?edicare and/or Medicaid experience would be a plus ?xceptional customer service, active listening, and verbal and written communication skills ?igh computer proficiency and navigation of multiple applications ?illing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) ?rofessional Positive Attitude & Courteous Telephone Etiquette ?ustomer focused personality and a desire to help people ? BENEFITS & PERKS: ?i-lingual Spanish $16 per hour + Overtime during peak needs ?ccess up to 50% of your pay immediately after your shift ?ealth Insurance (Medical, Dental, Vision) & Other Benefits ?et Insurance ?aid, Virtual Training ?emote work environment ?pportunity for Professional Development About Continuum Global Solutions, LLC Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected].