Help Desk Technical Support - 1st, 2nd 3rd Shift - HYBRID

PROLIM () is currently seeking Help Desk Technical Support 2 - 1st, 2nd, & 3rd Shift - HYBRID for one of our top clients at Newport News, VA-Hybrid . Qualified candidates can send their updated resume and contact info via email: ... Description/Comment: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Minimum Qualifications: AA or other 2-year technical degree in related discipline and 1 year of related experience. Equivalency: Associate?s Degree and 1 year of experience. A relevant professional certification can be substituted for an Associate's Degree. Special Requirements: ? Must be available for all shifts: ? 1st shift (7:00am ? 3:30pm) ? 2nd Shift (3:30pm ? 11:30pm) ? 3rd Shift (11:30pm ? 7:30am) with rotating weekends. ? Department will determine shift after training. Mostly remote role, no set schedule to be onsite. ? Experience supporting many applications including MS Office products, O365, VPN apps, and various business and engineering applications. ? Experience providing technical support over the telephone and/or in chat. ? Experience with troubleshooting Windows clients. ? Experience working remotely. Top 3 Items the Hiring Manager is Looking For: ? Customer service ? Call center experience ? Technical support (Windows) About PROLIM: PROLIM is a leading provider of PLM, IoT, and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in the US, India, and Australia, PROLIM has won 30+ awards and proudly serves over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With a global footprint and expertise in the latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey. #J-18808-Ljbffr